Important information

Before you arrive

Booking

You may book your rooms by phone, email or through our online booking system. You will receive a written confirmation of your from our hotel for your booking in all cases.
 

Advance payment

Your booking will be complete upon a payment of 50% in advance, through bank transfer or a credit card guarantee. Upon confirmation of your booking, we will give you detailed information of the guarantees the hotel accepts in the given period. Your booking is guaranteed, if the guarantee we request is verified by the date given.
 

Check-in

Your hotel rooms, the wellness services and beach are available from 3 p.m. on your arrival day.

You may speed up your check-in process by registering your personal data in our online system, 2 days prior to arrival. Our express check-in service is available with your email address. You are also requested to enter your children’s data.
 

Card system for spa towels and sauna towels

From March 2019 beach towels and sauna towels will be provided based on a card system: hotel guests will receive towel cards from Reception when they check in: cards for beach towels matching the number of people appearing in the booking and cards for sauna towels matching the number of people over the age of 14 appearing in the booking. The towels and sauna towels are handed out only at SPA Reception, in the building of the adventure pool.
 

You may have access to our adventure pool at a discounted price prior to check-in.

Starting with 1 January 2017 (until further notice):

 

Tickets

Monday-Thursday

Tickets

Friday-Sunday

Adults

1 200 HUF/person

2 500 HUF/person

Children (age 4-14)

700 HUF/person

1 500 HUF/person

Sauna Park

1 000 HUF/person

1 000 HUF/person

In peak seasons
(15-18 March 2018, 30 March – 2 April 2018, 27 April – 1 May 2018, 18-21 May 2018, 8 July – 26 August 2018,
19-23 October 2018, 26 October-4 November 2018, 22 December - 1 January 2019)

 

Tickets

Adults

2 500 HUF/person

Children (age 4-14 év)

1 500 HUF/person

Sauna Park

1 000 HUF/person

Accepted payment

  • Cash, debit or credit cards (Mastercard, Maestro, Visa).

During your stay

Electronic access system

Please note that we have introduced an electronic access and identification system at our hotel. Our staff will attach a security armband on your wrist upon arrival, and they will remove it when you check out. The value of the armband is HUF 2 000.  In case you fail to return the armband upon checkout to the reception desk, this item will be added to your bill. 

In case the armband or the chip inside is injured, kindly notify our front desk staff immediately!
Thank you for your understanding!
 

Meals

Our prices include half board. Our guests are kindly requested to attend breakfast and dinner in comfortable clothing, appropriate for the season. Breakfast: 7.00-10.30 a.m. Dinner: 6.00-9.00 p.m. 
Á la carte lunch is available in our Sanse Restaurant and in Chef’s Bistro between 11.30 a.m.-3.00 p.m. 
 

Food allergies

Our hotel caters to vegetarian guests and those requiring a gluten- and lactose-free diet. You are kindly requested to notify us of such requests in advance if possible. Our serving staff and chefs are delighted to help you at breakfast and dinner.
 

Food for children

Please find our kids’ corner at breakfast or dinner, or kindly contact our staff! We are always happy to prepare a fried pork cutlet for them. Our Chef’s Bistro has also prepared a kids’ menu for our young guests.
 

Change of SPA towels and sauna sheets

During your stay you can change your towels and sauna towels at SPA Reception as many times as you need to. 
 

Parking

You may park your car in our outdoor parking lot for HUF 1 500/car/night.
 

Safety

A CCTV system is in operation all over the hotel.


Check out

Starting with 1 January 2017 (until further notice):

 

Tickets

Monday-Thursday

Tickets

Friday-Sunday

Adults

1 200 HUF/person

2 500 HUF/person

Children (age 4-14)

700 HUF/person

1 500 HUF/person

Sauna Park

1 000 HUF/person

1 000 HUF/person

In peak seasons:
(15-18 March 2018, 30 March – 2 April 2018, 27 April – 1 May 2018, 18-21 May 2018, 8 July – 26 August 2018,
19-23 October 2018, 26 October-4 November 2018, 22 December - 1 January 2019)

 

Tickets

Adults

2 500 HUF/person

Children (age 4-14)

1 500 HUF/person

Sauna Park

1 000 HUF/person

Late check-out - not applicable in peak periods

Depending on our capacities, late check-out is available upon request. Late check-out surcharge: HUF 9 000/room until 3.00 p.m. As our adjoining rooms are actually two double rooms, late check-out fee is HUF 18 000; you also have the option to stay in only one of the rooms for a fee of HUF 9 000.


Further information

Cancellation policy
 

Your booking may be cancelled until 14.00 on the day before arrival without penalty. Upon cancellation after this time or no show you will be charged with the net price of one night.

You will be informed about our cancellation policy in peak periods upon confirmation of your booking.
 

Pets

Attention: We regret being unable to accommodate your pets as of 1 January 2017! Thank you for your understanding!

Contact

Address: H-2481 Velence, Béke u. 57.

Phone: Hotel: +36 22 589 900 | SPA: +36 22 589 971

email: reservation@velencespa.com

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