Dear Guest,

I should like to warmly welcome you on behalf of all the staff of Velence Resort & Spa. Thank you for choosing our hotel.
I trust that through our services we can contribute to your complete relaxation. I am sure that you will enjoy our staff’s attentive care and the comfort of our rooms.
Our restaurants serve delicious food at all times of the day. Whether you prefer international cuisine or traditional Hungarian food, or follow a vegetarian diet, you are sure to find something to your liking in the hotel’s gastronomic selection. Lactose- and gluten-free or diabetic meals are also available upon request. To accompany the superb food, I highly recommend the excellent wines of the region.
Recharge and relax with the unparalleled view over Lake Velence, our spa and water park, the beneficial effect of our thermal water pools and our grassy beach on hot summer days. Rejuvenate by pampering yourself with relaxing treatments in our wellness unit so you may return to your usual busy life with renewed energy.
Experience together with your children the joy of creative activities, movement and fun in our varied and exciting events organised by our team of entertainers.
Lake Velence and its surroundings offer a wide range of activities for nature lovers and those interested in cultural programmes. If you are looking for an active holiday, discover the sights in the area around the lake on two wheels!
Velence Resort & Spa is a specifically child-friendly hotel, where thought is given to the youngest guests as well. We have a playroom called the Hempergő, where the little ones accompanied by their parents can drop by at any time, a children’s pool equipped with imaginative, amusing elements, the three-level Jungle Playhouse, Play Island and a lakeside playground.
They can meet Ele-Philip and Ele-Fanny, our hotel’s life-size mascots, every day. In peak periods, they also dance with the children in the evening Mini Disco.
In compiling our information booklet, we have tried to faithfully present our hotel’s varied services and things to see and do in the area around the lake. We hope you will find it useful, and that it will help make your stay complete and unforgettable.
Please share with us your pleasant experiences on the pages of the guest book and, if we have not been able to meet all your expectations, please tell us your constructive comments in person.
On behalf of all my colleagues at the hotel, I wish you a pleasant stay.

Zoltán Völgyi
Hotel Manager


Our hotel is a complex composed of several units lying directly on the shore of Lake Velence.
The reception is located on the ground floor of the main building (Building 1) next to Papa’s Bar. The hotel’s Velence Restaurant providing half board is located on the first floor, as are a 24-hour playroom called the Hempergő and a net playground suspended “in the air”. The main building houses the Deluxe rooms with a bathtub and the two-room Deluxe suites with a panorama over the lake.
Facing the main entrance, Building 2 is to the left. This is where the Standard rooms, the Superior rooms with shower, the connecting rooms, the Superior plus rooms with a larger floor space and a bathtub as well as the suites with 2 bedrooms and a sitting room/kitchen are situated.
The different buildings are connected by an enclosed corridor on the first floor.
This corridor leads to the Sanse Café & Restaurant. More information about our catering establishments is given in a separate section of this booklet.
Continuing along the passageway, you come to Play World, which includes Play Island, the Jungle Playhouse for two age groups and Ele-Club, the venue for animation events. Walking on, you reach the 3,600 m2 water park on two storeys. The spa includes indoor and outdoor adventure pools, medicinal pools, children’s pools and a sauna park, and offers pampering massages, beautifying body treatments and facials to fully relax and reinvigorate guests.
Access to your room and movement between certain parts of the building is ensured by a wristband fitted with a chip, which you will receive from reception staff on arrival. Please wear the wristband throughout your stay. The receptionist will help remove it when you depart.
The room card handed over at the time of the check in only serves the room’s power supply and has no other function. The chip is worth HUF 2,000. Please report any damage to the wristband or chip to our reception staff immediately. If the chip is not returned to the hotel reception on departure, its value will be charged to the bill for your room.
Please note that a CCTV system operates in the hotel for your own safety.
All the hotel staff strive to ensure a truly pleasant stay for you. If you have any comments or questions, please feel free to contact our reception staff either in person or by phone on 903.


Hotel reception

Our hotel reception is open 24 hours a day. Should you have any problems or requests, please contact the reception staff, who will willingly help (extension 903).

SPA reception

The SPA reception is located on the ground floor of our Spa and is open from 10 am to 6 pm. The SPA receptionists are on hand to book appointments for beauty and body treatments, and massages (extensions 971).


Hotel guests may use the ground and upper floor parts of the Spa and the cardio room from 9 am. The Spa is open daily from 9 am until 8 pm (extensions 971).


Our lakeside beach is open in the summer season from 1 June until 31 August from 9 am to 7 pm weather permitting.

Sanse Café & Restaurant and Chef’s Bistro

The Sanse Café & Restaurant and its terrace can seat 210 guests and offers a variety of Hungarian and international cuisine, vegetarian dishes, grilled specialities and pizza oven delicacies. In addition to non-alcoholic beverages, there is a wide selection of wines, pálinka and other specialities (extension 957).

Daily: 7 am – 8:30 pm
Breakfast: 7 – 10:30 am
Lunch: 12 noon – 3 pm
Dinner: 6 – 8:30 pm

Papa’s Bar 

Papa’s Bar provides a relaxed environment for family conversations and chats with friends. Choose from a wide choice of coffees, teas, and soft and alcoholic drinks. Make sure you try our special cocktails, too.

Daily: 9 am – 11 pm

Room service

Room service is available from 7 am to 11 pm on extension 957.
This service caters for orders for food and drinks. Food orders can be placed until 8 pm and drink orders until 11 pm at the latest.

Hempergő Playroom

The playroom is above reception and can be used by our youngest guests and their parents 24 hours a day. There you can warm food yourself and change the baby’s nappy.

Net playground

Next to the Hempergő Playroom, in the hotel’s lobby, there is a net playground suspended in the air, which can be used 24 hours a day.

Jungle Playhouse

The Jungle Playhouse may be used by children every day between 8 am and 9 pm.

Play Island

This creative playhouse with childminding is open for our youngest guests every day between 10 am and 12 noon, and then from 2 to 5 pm.
Please note that guests may only enter Play Island in cotton socks. Play Island is for children 3 years old and over.

Ele-Fanny’s Beauty Corner

On the first floor of the wellness unit, by prior appointment, Ele-Fanny’s Beauty Corner welcomes girls aged 2 to 12 years every day between 9 am and 5 pm. While the parents relax, an entertainer takes care of the girls.


A variety of adapters are available free of charge from the hotel reception. Please call extension 903.
There are varied animation programmes for children every day of the week between 10 am and 12 noon, and between 2 and 5 pm.
Guests can also enjoy entertaining evening animation programmes at weekends and in peak periods.
Independent guests can check into their rooms from 3 pm. Dependent on availability, it may be possible to arrange an earlier check-in with reception in advance for an additional fee. Please ask reception for the conditions and details (extension 903).
An OTP Bank ATM is operated in the building of the nearby Velence Corso. The nearest ATM where cash deposits can be made is at the OTP branch in Gárdony (Gárdony, Szabadság u. 18.).
Papa’s Bar provides a relaxed environment for family conversations and chats with friends. Choose from a wide choice of coffees, teas, and soft and alcoholic drinks. Make sure you try our special cocktails, too.
Baby cot
A travel cot and a wooden cot is available for guests aged between 0 and 3 years old.
Baby food
Upon request, we will provide baby food at breakfast and dinner. Please enquire about the current range on offer by calling extension 957.
Babysitter, childcare
Upon request and dependent on free capacity, individual childcare services and group toddler-minding for children aged between 1 and 3 years is available for a fee. The group toddler-minding is available between 1 pm and 2 pm on weekdays and is provided in Play Island. The maximum number of children is 5. If you wish to use this service, please advise reception at least a day in advance (extension 903).
Bathrobes are provided in the rooms and may be used by guests free of charge in the hotel and the Spa, and on the beach. Bathrobes are available for children aged 2 and over.
Our attractive lakeside beach with a unique panorama of the lake can be visited in the summer. Apart from the outdoor pools, lifeguards ensure safe swimming in the marked section of the lake. Colourful sunshades and sunloungers are provided in a landscaped environment for your convenience. Please pay attention to the signs.
Beauty care
Treatments can be booked at the SPA reception on the ground floor in person or by calling extension 971. Detailed information is given in the flyers placed in the rooms or in the leaflet racks on the ground floor and upper floor of the hotel and the wellness unit as well as in the connecting corridor.
Rooms are supplied with 1 duvet, 1 large pillow, 1 small pillow and 1 blanket per person. In addition, feather, foam or anti-allergenic bedding and an extra blanket is provided upon request. Please call
reception with such requests (extension 903).
Bed linen change request
Bed linen is changed every 3 days in the hotel. If you wish your bed linen to be changed more frequently, please call reception (extension 903).
Bedside rug
Our room furnishings are intended to cater for your every comfort. If you need a washable bedside rug, please ask reception (extension 903).
Bike hire
A limited number of bicycles can be hired at the hotel reception for a fee. Both adult and children’s bikes are available. Please ask for a free helmet when you hire a bike from the hotel. Reception staff can also provide you with a bicycle map of the area of Lake Velence free of charge.
Cardio room
The cardio room is on the ground floor of the Spa behind the SPA reception and it is free for our guests. The cardio room may be used during the Spa’s opening hours.
Car hire
If you wish to hire a car, please call reception on extension 903.
Change of towels
Please note that room towels are changed every 3 days in our hotel. If you would like your towels to be changed more often, please call reception (extension 903) or leave the towel you wish to be changed on the bathroom floor.
Child-friendly equipment
For the peace of mind of the parents and the comfort and safety of our youngest guests, the following baby and child-friendly equipment is provided free of charge upon request made to the reception staff (extension 903): travel cot, wooden cot, baby bathtub and stand, children’s bed linen, potty, toilet seat, children’s step stool, bicycle seat, non-slip mat for bathtub and baby bathtub, feeding bottle heater, digital thermometer, children’s safety plug socket cover, nasal aspirator, night light, high chair, nappy disposal bin with lid and bed guard rail. The listed equipment is available in limited numbers. Upon request, we can provide a limited amount of cutlery and plates.
The following can be hired for a fee or bought at reception: buggy, double buggy, fully reclining buggy, baby monitor, baby carrier.
Children’s World
Ele-Philip’s and Ele-Fanny’s children’s world, Play Island, the Jungle Playhouse and the venue for our animation programmes, the Ele-Club next to Play Island, are accessible from the connecting corridor.
The closest cinema is at the Alba Plaza Mall and Leisure Centre in Székesfehérvár.
Address: Cinema City Székesfehérvár, Palotai út 1.
Ticket order by phone: +36 40 600 600
For what’s on and online ticket purchase, visit www.cinemacity.hu.
Staff at reception will be happy to help you (extension 903).
Rooms are cleaned daily between 8 am and 4 pm. If you require the cleaning to be done at a different time of day or not to be done at all, please hang the card for this purpose on the doorknob. If you need extra cleaning, please call reception (extension 900).
Coffee and tea-making facilities
A kettle, coffee and tea bags are provided in every room for your convenience free of charge. Please use the kettle only to boil water.
The supplies are restocked every day.
Day Spa
Our private wellness section for two people is available for a fee with prior booking. Guests can use a Jacuzzi tub for two people and a combined Finnish sauna or infrared cabin with a rest area. To make a booking, please enquire at the SPA reception in person or call extension 971.
Under the basic service, guests can use their hotel room until 11 am on the day of departure. Please vacate your room by 11 am (10 am for groups) on the day you leave.
If you wish to stay longer, you may do so, dependent on availability and for an extra charge. Please enquire at reception whether late check-out is available (extension 903). If your package offer includes late check-out, there is no extra charge.
If you wish to use our wellness unit after check-out, you may do so at a reduced rate. Please enquire at reception for details.
Disabled access
A room for guests whose mobility is restricted is located on the ground floor of Building 2. The main building, restaurant and the Spa can be easily accessed from this room by lift.
Dress code
Please dress elegantly for dinner and casually for breakfast at Sanse Café & Restaurant. Please make sure you wear dry clothes (casual or bathrobe) when taking a seat in Papa’s Bar. Bathrobes may be worn in the Chef’s Bistro.
Efficient energy use, environmental protection
Our hotel devotes special attention to environmental protection and efficient energy use.
When choosing our laundry service, we took care to ensure that it is environment-friendly. In purchasing detergents, preference is given to the use of eco-friendly cleaning agents that decompose biologically. Kitchen and other waste is collected and transported separately.
To switch on the room lights and the heating and cooling, please insert your keycard in the slot next to the entrance door. Heating and cooling only works when the balcony door is closed. When you leave, please remove your keycard.
In hotels all over the world a very large number of towels are washed unnecessarily every day. Think how much this pollutes our environment and burdens the Earth. Please bear this in mind when you ask for your towel to be replaced. Leaving your towel on the rack means you do not want a clean one. Throwing your used towel on the floor means you would like it to be changed.
The venue for our hotel’s animation programmes is the Ele-Club, where our entertainers look forward to meeting your children. You can find the room on the corridor leading to the spa by turning left after the door of the connecting passageway. Information about the animation programmes is given on posters and flyers.
Ele-Fanny’s Beauty Corner
On the first floor of the wellness unit, by prior appointment, Ele-Fanny’s Beauty Corner welcomes girls aged 2 to 12 years every day between 9 am and 5 pm. While the parents relax, an entertainer takes care of the girls. The services of the Beauty Corner are child care in princess style (lasting about 1 hour), a free tulle skirt for every girl, hairstyling with a hair band, hair clip, headband or crown of her choice, glitter tattooing, glitter nail polishing and a chance for each girl to make herself up using Ele-Fanny’s equipment. The girls can keep the hair band, hair clip, headband or crown they chose.
Appointments can be booked on extension 971.
Ele-Philip and Ele-Fanny
Our hotel is exceptionally family and child-friendly. Besides our services and suitably designed
environment, our mascots Ele-Philip and Ele-Fanny were created to please our youngest guests.
Ele-Philip and Ele-Fanny can be seen on the wall of the children’s pool and of Play Island as well as on our gifts. They appear in person every morning, and in peak periods and at weekends they dance with the children in the evening Mini Disco.
Ele-Philip and Ele-Fanny soft toys can be bought at the hotel and Spa reception.
If you would like Ele-Philip or Ele-Fanny to wish your child a happy birthday or name day, please enquire. For more information, ask the hotel’s entertainers or the reception staff. (extension 903)
Facials and body treatments
A wide range of facials and body treatments are available on the upper floor of the wellness unit. You can book treatments at the SPA reception (extensions 971). Information on treatments is given in the flyers in the leaflet racks on the ground floor and first floor of the hotel and the wellness unit as well as in the access corridor.
If you hear the fire alarm, leave your room straight away and follow the signs indicating the escape route. The lifts must not be used.
First aid
Should you need first aid, medicine or medical attention, please call reception (extension 903).
If you wish to order a bunch of flowers, please call reception (extension 903).
Gifts can be purchased at the hotel reception and a limited selection is also sold at the SPA reception. Our staff will be happy to help.
Gift vouchers
If you wish to surprise your family members or business partners, our hotel has a variety of gift vouchers for purchase. Gift vouchers of different values (HUF 2,000, 5,000, 10,000 and 50,000) are sold at the hotel reception and the SPA reception.  For other gift voucher ideas, see our website under Offers in the menu.
Guest comments and complaints
Please note that you can turn to our colleagues at reception with any queries or problems 24 hours a day.
There is a hand-held hairdryer in bathrooms in the main building (Building 1) and a built-in two-grade hairdryer in the bathrooms in rooms in Building 2. For the latter, press the button continuously while using it.
Hempergő Playroom
The Hempergő Playroom is located above reception and is designed for children under 3. Little ones and their parents will find a colourful environment with storybook characters, a play wall and many toys there all day long. No childminding or other organised programmes are provided here.
WIFI is provided free of charge in all the hotel’s public areas and rooms. You can connect to the networks starting with the code VRS and containing numbers without a password.
Upon request, our staff will place an iron and ironing board in your room free of charge.
IT assistance
If you need help with IT, please call reception (extension 903). Help is available from 9 am to 6 pm.
Jungle Playhouse
The three-level Jungle Playhouse next to Play Island is mainly intended to provide adventurous fun for young schoolchildren. Children will find a suspension bridge, boxing bags, cones, sponge figures, rollers to improve sense of balance, plastic slides and a pool filled with plastic balls. The little ones can have fun in the separate colourful playhut or sit on the back of the animal figures.
The mini version of the Jungle Playhouse was designed with the youngest children in mind, offering skill and logic games, a climbing wall and a slide. The two parts are connected by a slide.
The Jungle Playhouse can be used by children between 8 am and 9 pm every day. The Playhouse can be used under parental supervision only and cotton socks must be worn.
Lake Velence
Lake Velence is Hungary’s second largest lake and a major Hungarian holiday resort. The area is rich in natural beauty and cultural assets. You will find detailed information on cultural, leisure and sport activities in the last section of this information booklet.
Laundry, dry-cleaning and ironing
If you require your clothes to be washed or dry-cleaned, please leave them at reception by 8 am placed into a laundry bag, so they can be returned to you by 6 pm, but within 24 hours at the latest, depending on the type of garment. The laundry price list is at the end of this information booklet.
Lost property
If you lose something, please ask the reception staff (extension 903). If the lost item is found, it can be collected from the hotel reception or we can send it to you by post after you have paid the postage by bank transfer or with cash on delivery.
Luggage storage
Luggage may be stored in the luggage room on the ground floor. Please ask reception (extension 903).
Massages, facials and body treatments
A wide choice of massages, facials and body treatments are available on the first floor of our wellness unit. Treatments can be booked at the SPA reception on the ground floor in person or by calling extension 971 or 973. Information is given in the flyers placed in the rooms or in the leaflet racks on the ground floor and upper floor of the hotel and wellness unit as well as in the connecting corridor.
Medical help
If you require medicine, first aid or medical treatment, please call reception (extension 903) or ask the lifeguards in the Spa.
The nearest on duty medical service is at the Medical Centre at Balatoni út 65.
Medicinal water
The medicinal water of the Spa is rich in minerals and similar to the water of the Gellért and Széchenyi Baths in Budapest. The water’s mineral content improves the body’s resistance, has a stimulating and strengthening effect on the body and well-being, and is suitable for treating various health problems such as degenerative spinal and articular diseases, including calcification, arthrosis, gout, tenosynovitis, chronic muscle pain and tennis elbow.
Rehabilitation from orthopaedic and neurosurgical operations due to accidents, including post-surgical spinal disc herniation and post-accident locomotor disorders.
Chronic inflammatory gynaecological diseases, certain forms of infertility, menopause.
Vasoconstriction, circulatory problems.
In the inhalatorium: treatment of asthmatic problems and bronchitis.
Net playground
Above reception, a net playground “in the air” offers children up to the age of 14 a great experience. In the playground surrounded by netting on all sides, suspended balls, fixed and swinging climbing nets, a nest swing, and a suspended net tunnel guarantee fun and playful physical development for children. Under parental supervision, 3 children can play in each of the two separate parts. It can be accessed coming from the Hempergő Playroom above reception. Socks must be worn.
Newspapers and magazines
Newspapers and magazines can be bought in the shop on the ground floor of the Spa unit of the hotel.
Guests may use the outdoor car park for a fee. Please ask reception (extension 903) for further information.
Only card payment is accepted in our hotel and throughout the complex. Debit cards, credit cards (Mastercard, Maestro, Visa), as well as K&H, MKB and OTP Széchenyi Pihenőkártya bearing the guest’s own name are accepted.
Pets are not allowed in the hotel. Thank you for your understanding.
The nearest pharmacy to the hotel is in the building of the Medical Centre. (Address: 2481 Velence, Balatoni út 65, telephone number: 06-22/589 524)
Opening hours:
Monday to Friday 8 am to 8 pm
Saturday 8 am to 2 pm
Phone chargers
A variety of phone chargers can be borrowed free of charge from the hotel reception. If you need one, please ask in person or on extension 903.
Photocopying, printing, sending faxes
Photocopying, printing and fax services are available at the hotel reception. The reception staff will provide information about prices in person or on extension 903.
Playground in the park
There is a playground on the beach, next to the restaurant terrace, with swings, a slide, seesaw and play equipment to encourage the physical development of children. The playground may be used at the guests’ own risk and only under adult supervision.
Play Island and creative playhouse
Open from 10 am to 12 noon and 2 to 5 pm daily for children of at least 3 years of age. Cotton socks must be worn.
Play Island rules
Opening hours:
10 am to 12 noon and 2 to 5 pm daily
Please observe opening hours. Thank you for your cooperation.
Guests may use the Play Island services on the following conditions:
Play Island ensures the joy of playing for healthy children. In view of the other children, we are unable to welcome children who are feverish, ill or convalescing.
For reasons of hygiene, when visiting Play Island, children and adults alike are required to be dressed properly (not in dressing gowns or bathrobes) and to wear cotton socks (nylon socks are not accepted).
Only toilet-trained children are allowed in. Bringing in and eating any food (including fruit) in the area of Play Island is FORBIDDEN.
The minimum age of children is 3 years old.
Please inform the childminder of any permanent illness, sensitivity or allergy your child may have.
The toys in Play Island give joy to the children who play here. Please don’t take them with you when you leave. In order to avoid any misunderstandings, we ask children not to bring in their own toys.
All parents, grandparents, accompanying adults or family members are requested to provide their phone number in all cases so they may be contacted immediately if necessary. Please stay within reachable distance while your child is in Play Island.
Temporarily, accompanying family members and adults cannot stay in Play Island.
If a child engages in an activity which may harm the physical well-being of the child or others and he or she does not stop when asked, the childminder will call the relatives immediately and is entitled to exclude the child from using the service.
A condition for using Play Island is filling in a child registration form.
Porter service
If you would like to have your luggage carried, please contact reception (extension 903).
Post office
Two post offices operate in Velence from Monday to Friday at Velence, Fő tér 2, and Iskola utca 49. Staff at reception will be happy to help you (extension 903).
Lake Velence and the surrounding area offers numerous cultural and sports programmes and a wealth of natural sights. Detailed information is given about outdoor activities in the guest information booklet.
Reception service
Reception is open 24 hours a day, where our staff speaking foreign languages are at your service. Feel free to contact the staff at reception if you have any problems or queries (extension 903).
The following catering facilities are operated in our hotel:
Sanse Café & Restaurant
Chef’s Bistro
Papa’s Bar
For a detailed description and the opening hours of the catering facilities, see the section on restaurants and prices.
Room service
You can ask for room service from 7 am to 11 pm on extension 957.
This service takes orders for food and drinks. Food orders can be placed until 8 pm and drink orders until 11 pm at the latest.
If you would like to have breakfast in your room, please call extension 957 and we will prepare the breakfast of your choice.
The room safes can be used free of charge. You will find a guide with a detailed description on how to use the safe.
Sauna towel
Sauna towels for guests are provided at the SPA reception.
Sewing kit
There is a sewing kit in the built-in wardrobe in your room.
Shoeshine, shoehorn
A shoeshine machine near the entrance in the lobby can be used by guests. A shoehorn and shoe care tools are provided in every room. If you wish to use the hotel’s shoe cleaning service, please ask the staff at reception on extension 903.
Terry slippers may be requested at reception (extension 903). Please do not use terry slippers in the Spa. Thank you for your understanding.
Beach sandals are sold in the shop on the ground floor of the hotel’s Spa unit.
Smoking is not allowed in the hotel. Smoking is only permitted in the designated places and on the balconies of the rooms. Ashtrays are provided on request. Please call reception (extension 903).  Thank you for your understanding.
Spa – Wellness 
The Spa unit on two floors with a delightful view of the lake has a total floor area of 3,600 m2. On the ground floor, the 0.9 to 1.2 metre deep adventure pool with a water temperature of 30 to 32°C has a variety of special features. Next to it there is a pool designed for children in two different age groups. The section of the pool with a depth of 0.3 metres is for kids under 4 years old, and the 0.6 metre deep pool is for 4 to 8 year olds. Please note that very young children must wear a swimming costume with a swimming nappy in the water. Please change the nappy regularly. The water temperature is 32 to 34°C.
The 36°C medicinal water of the spa is rich in minerals and is like the water of Budapest’s Gellért and Széchenyi Baths. On the first floor, guests can use a 34 to 36°C Jacuzzi and a medicinal pool with adventure features, both with superb views over the lake.
There are three outdoor pools on the side of the lake: an 0.9-1.2 metre deep adventure pool which is suitable for swimming and has a lazy river, a 25 metre long teaching pool and a small adventure pool with a temperature of 34 to 36°C. The latter has a dual function, operating as a circulated water adventure pool in the summer and as a medicinal pool with a filling and draining system in the winter.
Our sauna park on the first floor includes two Finnish and two infrared saunas, two steam cabins and a health sauna with combined light therapy. There is also a salt chamber, an ice well, a tepidarium, a plunge pool and a Kneipp bath. A description on how to use the saunas and their effect can be found on our web site (www.velencespa.com) and on the wall next to the saunas. The saunas can be used by guests over 14 years old, whereas the salt chamber is recommended for people of all ages.
Spare bed
1 spare bed can be placed in the Standard, Superior and Deluxe rooms, and 2 spare beds in the Superior plus rooms. In the suites the sofa in the living room area can be converted into a spare bed. In addition to this, a maximum of 1 spare bed may be put in the suites.
Special diets, allergen free meals
If you need to follow a special diet (such as lactose-free, gluten-free, diabetes, etc.) and did not advise us when you booked, please inform reception (extension 903) as soon as possible to allow staff enough time to prepare the food you need at the expected quality.
Sports equipment and games
On the first floor of the main building there is 1 ping pong table and 2 table football tables, which may be used by guests free of charge. Ping pong bats and balls can be borrowed from the hotel reception. Apart from the above, there is a variety of logic, fun and skill-based parlour games at the hotel reception, also free of charge. Staff at reception will be happy to help our guests (extension 903).
You will find pen and paper, notebooks and envelopes in the folder on the desk in your room.
Taxi & transfer
To order a taxi with discount fares or a transfer, please call reception on extension 903.
You can find information on how to use the phone in your room in the section on phone use.
Temperature control
All the rooms in the hotel are fully air-conditioned. Heating and cooling in the rooms works by inserting the keycard in the panel near the door. The temperature can be individually adjusted by +/- 3°C using the thermostat in your room. The heating and cooling stops when the windows are opened. If the display of the room thermostat does not react to manual adjustment or you need help with setting the temperature, please call extension 903.
For information about current railway, bus and boat timetables, please enquire at reception (extension 903).
Every bathroom has shampoo, shower gel and soap. For your convenience, in the bathrooms of Superior plus rooms shower gels that can be used as shampoo, shower caps, earbuds, cosmetics cotton pads and disposable sanitary bags are provided. Shampoo, shaving set, toothbrush and toothpaste are available from reception free of charge.
If you need an umbrella, please ask the staff at reception (extension 903).
Wake-up call
If you would like a wake-up call, ask the hotel reception (extension 903).
Warming baby food
Baby food can be warmed in the Hempergő Playroom above reception at any time. Baby food may also be warmed in the restaurant and in the Baby and Mother room near Play Island during opening hours only. We also have a limited number of feeding bottle heaters. Please ask reception (extension 903).
Wellness towel, sauna towels
Beach towels and sauna towels are available from reception. Please do not take the white hotel towels into the Spa. Thank you.



Switching on and off

Press the On/Off button on the remote control.
The greeting and choice of language appear on the screen. Press OK on the remote control. This message will appear on the screen:
“Enjoy our TV”
To choose a channel, press the +/- signs of the “P” button or the central blue button’s up/down buttons on the remote control.

TV services


House services

Wake-up call: use the volume control to set the volume of the alarm.
Enjoy your viewing.

The choice of channels is under review. Thank you for your understanding.


Phone use

Calling rooms: dial the required room number with no prefix
External calls: Press the button 0 and then dial the area code and the telephone number
Internal calls: dial the extension you require

Useful internal numbers

Reception 903
Spa reception 971
Chambermaid 990
Restaurant (room service) 957
Conference 920

Other useful phone numbers

Police 107
Fire service 105
Ambulance 104
Emergency call 112

International dialling codes

Austria 43
Czechia 420
Belarus 375
France 33
Croatia 385
Poland 48
Germany 49
Italy 39
Romania 40
Serbia 381
Slovakia 421
Slovenia 386
Ukraine 380


Adventure playgrounds
The playground in the Pagony Arboretum in Pákozd is certainly worth a visit. The adventure play area for older children and the traditional playground for small kids are next to the pond in the lower part of the Arboretum. While the children play, their parents can relax in the rest areas.
Address: 8095 Pákozd, Mészeg-hegy
The Tordas Adventure Village, covering an area of 8.5 hectares, promises a variety of ways to relax. The Adventure Park is a great place for a family or corporate event or just to meet friends. The Western Village brings America’s past to life. Its wooden buildings transport visitors back to the world of spaghetti westerns. The traditional inn has a wide selection of delicious dishes.
Address: 2463 Tordas, Öreghegyi út
Agárd pálinka
This world-renowned distillery of Hungarian eau de vie, known as pálinka, has 38 different award-winning types of pálinka and special spirits, offering tasting and a guided tour in exclusive surroundings. By prior arrangement, lunch or dinner with specialities made in a stone oven can also be requested for a minimum of 4 people. Every Saturday from spring until autumn, the Agárd Almárium Farmers Market, Bistro and Culture Park offers handicraft products, breakfast and a variety of cultural events for visitors.
Address: 2484 Agárd, Sreiner tanya
Agárd Park Forest Sport and Leisure Centre
This jewel box in Agárd is a patch of unspoilt nature set in a residential area. The Park Forest offers numerous options for active relaxation and recreation with its woodland running track, football pitches, tennis courts and playground. Besides this, it is a venue for national and international gatherings and festivals.
Address: 2484 Gárdony, Széchenyi utca
The Pagony Arboretum in nearby Pákozd with a charming pond, a family picnic area and an adventure castle for children covers 96 hectares on the northern shore of Lake Velence.
Besides an aviary, the Arboretum’s Game Park has wild boar, red deer, mouflon, roe deer, fallow deer, pheasants and wild turkey.
It is worth walking up the romantic path under a canopy of trees to the Arboretum’s lookout tower, which has magnificent views over the whole of the lake. For a description of another arboretum, in Alcsútdoboz, see “Trip to the Vál Valley”.
Address: 8096 Pákozd, Mészeg-hegy
Bence Hill Lookout Tower
A newly constructed lookout tower was inaugurated in March 2018 on the 210 metre high Bence Hill. It replaced the oil rig lookout which used to stand there. The new tower is made of polished and coloured sprayed concrete and is 20 metres high. Its unusual shape resembles the cup of a flower. The lookout offers a unique view of Lake Velence, but also a stunning panorama of the four directions of the compass. The lookout tower can be visited during opening hours for a fee.
Blacksmith’s forge, mineral and local history collection
15 minutes’ walk from the hotel, there is a collection of unusual minerals, crystals, stones and fossils as well as an old blacksmith’s forge. The collection can only be visited by prior arrangement. A guided tour is provided.
Address: 2475 Kápolnásnyék, Gárdonyi u. 13.
Boat service
The lake can be explored in various ways including a scheduled boat service from the end of March until the end of October. Boats run from Agárd to Szúnyog Island in Pákozd, a popular destination with tourists.
Pleasant boat trips also start from Agárd at dusk.
Bikes can be taken on the boat as part of a cycling tour.
Timetables for boats vary in the early, main and late seasons. Boats run from Agárd, Szúnyog Island in Pákozd and Velence. During the boat trip you can watch the wildlife of the reeds of the lake. Tickets are sold on the boat for the boat stations in Pákozd and at the boat station in Agárd.
Canoeing and water nature trail tour
This tour combines canoeing with a lesson in environmental studies for groups of up to 35 people each year between April and October on a water nature trail roughly 4 km long. The tour through the reed beds at the western end of the lake takes about 1.5 hours and passes through varied habitat: open water, reed and mud islands, and enchanting narrow natural passages through the reeds. The nature trail winds through an area where the fauna and flora are similar to that of the Bird Reserve, but does not go through protected areas.
Address: VVSI – 2484 Agárd, Tópart u. 17.
Castle Park Dinnyés
Just a few minutes’ walk from the Dinnyés Traditions Centre, the Castle Park has a display of model medieval Hungarian castles erected on private property. The castles are made of original materials, wood and stone, and are sited facing their original direction. They are surrounded by a path following the shape of historic Hungary so they can be seen where they used to stand. The path is lined with memorial posts, each of which is dedicated to a Hungarian king, regent or ruling prince. The models can be enjoyed by people of all ages and the guided tour provides an insight into Hungary’s history.
Address: 2485 Dinnyés – Gárdony, Kossuth u. 17.
Cycling round the lake
Both adult and children’s bikes can be hired at the hotel reception for a fee. A free bicycle map of the area of the lake is available from reception.
Dinnyés Nature and Bird Reserve
One of the largest and most marvellously diverse waterfowl populations in Hungary live among the protected reed beds and wetland areas of the lake. The Bird Reserve is located in the western bay of the lake and is part of the Duna-Ipoly National Park landscape protection area. Here, with a good pair of binoculars, there is a unique opportunity to spot rare birds. Patches of floating vegetation provide unusual and highly important habitats. These are formed of dead aquatic vegetation where marsh fern, tufted sedge, several species of peat moss, marsh nettle and the rare fen orchid grow. These slowly-drifting floating islands play a vital part in maintaining water quality by filtering and acidifying the alkaline water of the lake. The area can only be visited with a permit and accompanied by a qualified guide.
Address: 2483 Gárdony, Külterület, 2483
Fishing at the lake is only permitted with a valid fishing licence and a day ticket purchased for angling. Fishing tickets can be bought at the Fogas angling shop at Velence, Fő u. 15.
Gárdonyi Memorial House
The great Hungarian novelist’s birthplace was renovated in 2007 and a new commemorative exhibition was arranged there by the Petőfi Museum of Literature and the Heves County Museum Organisation in 2009. The exhibition presents the main phases in Géza Gárdonyi’s life alongside the most noteworthy pieces of his literary oeuvre. In addition to his diary and the most beautiful editions of his works, the display cabinets also show some of the author’s original personal effects.
Visitors can learn about his creative method and his work as a writer. The building also houses a kitchen equipped with contemporary furniture and utensils of the period.
Address: 2484 Agárd, Sigray u. 3.
Gárdony Log Castle
Near Gárdonyi’s memorial house, there is a small-scale replica of Eger Castle, where the writer’s most famous novel was set. It provides an excellent backdrop for historical re-enactments showing one of the glorious events of Hungarian history. The governor of the castle guides visitors round the stronghold and the casemate, providing an insight into the life of the defending soldiers.
Opening hours: (from 1 April to 31 October) daily from 10 am to 6 pm except Mondays. At other times visits by prior arrangement only (+36 30 9054870).
Address: 2484 Agárd, Sigray u. 3.
29 km from the hotel, in Alcsútdoboz, both golf enthusiasts and those wanting to learn the game are welcome at the 18- and 9-hole exclusive golf courses.
Address: 8087 Alcsútdoboz, Máriavölgy
Halász Mansion
The Halász family of Kápolnásnyék built a neoclassical country house in the village in the first half of the 19th century, which was considerably enlarged and refashioned in neo-Baroque style around 1930. The building suffered during World War II and was neglected after nationalisation, but was renovated together with its park in 2016. It is run by the Foundation for the Lake Velence Micro-Region and is a cultural centre, serving as a venue for community events, exhibitions, concerts, performances and art education programmes.
Address: 2475 Kápolnásnyék, Deák Ferenc utca 10.
Opening hours: daily from 10 am to 6 pm except Mondays.
Pákozd – Rocking Stones (Ingókövek) – Angelika Spring – Sukoró
distance: 10 km, height climbed: 120 m
Sukoró – Angelika Spring – Nadap
distance: 7 km, height climbed: 125 m
2 routes in the Vértes Nature Park in beautiful surroundings:
Vidrafű nature trail:
distance: 13.5 km, duration: at least 6 hours.
Its two special features are the Csíkvarsa meadow and Ülőkút.
Haraszt Hill nature trail:
distance: 3.5 km, duration: 1.5 to 2 hours.
One of the most spectacular trails in the Vértes Hills, rare animal and plant species and interesting geological phenomena that may be encountered among the breath-taking scenery are described at seven waypoints.
KEMPP Military Memorial Park
The Military Memorial Park in Pákozd is located on a 1.6 hectare site around the obelisk erected in 1951 to commemorate the battle of Pákozd-Sukoró on 29 September 1848. It came into being in its current form in September 2002 through a civil initiative involving 11 organisations with the aim of presenting the major events in the history of the Hungarian Defence Forces established in 1848 and raising a fitting monument to the heroic commitment of Hungary’s soldiers over the last 160 years.
The completed 1848 Memorial and Memorial Museum remembers the soldiers and militiamen who fought heroically in the first victorious battle of the 1848 war for Hungarian independence; the River Don Chapel commemorates the soldiers who fell in World War II, and the Hungarian Peacekeeping Monument and exhibition are intended to present the devotion to duty of modern soldiers. The development of the Memorial Park continues as resources become available. In 2008-09 preparations were made for the memorial of the battles of World War I and the Heroes’ Memorial and then for the display of the World War II artillery position.
Address: 8095 Pákozd, 087. hrsz.
Korda Film Park
The Korda Film Park, Central Europe’s first visitor centre focusing on movies, is a unique sight for film lovers. The interactive experience and tour of the studios and outdoor sets takes about 2 hours and promises excitement and unforgettable entertainment. The Film Park can only be visited on a guided tour after prior registration.
Opening hours: Wednesday to Sunday from 10 am to 6 pm.
Address: 2091 Etyek, Korda út 1.
Miska Hussar
This unusual statue is 12.5 metres tall and is made of 100 tons of concrete. The monumental hussar stands next to the M7 motorway on Bogár Hillock in Pákozd. Legend has it that this is where General Jellachich of the Imperial Army, who was intent on crushing the revolution for Hungarian independence but was defeated in the battle here, stood in September 1848. The statue symbolises the Hungarian hussar, intending to immortalise the heroism and courage of the Hungarian soldier, who, standing on the scene of the triumphant battle, also represents the victorious Hungarian soldier, holding a flag for victory in one hand and resting his other hand on his sword to express his readiness to defend his homeland at any time.
Address: 8095 Pákozd, Bem utca 45.
Fancy a run? Follow the 28 km route round the lake! If you prefer a woodland jog, choose the 1,200 m flat running track in the nearby Agárd Park Forest Sport and Leisure Centre with fresh air and beautiful surroundings.
Sarvaicz Cross
A stone cross used to stand at the waterside in memory of Lajos Sarvaicz, the steward of the lake, who died in a hunting accident. A lookout tower has been erected there in his memory.
Address: 2485 Dinnyés
The Tác-Gorsium Open-Air Museum and Archaeological Park is a large area of excavated Roman remains near the village of Tác. Covering almost 200 hectares, this was a military base in the 1st century AD. Apart from the unearthed ruins, there is also a permanent exhibition and a stone collection, and cultural events are organised to present bygone times to visitors. Of the events marking ancient Roman feast days, which are held at a venue specifically built for this purpose, the spring festival Floralia opening the season and the summer-ending Ludi Romani illustrate the cultural legacy of antiquity with ancient dramas, gladiatorial games, processions and a variety of activities.
Address: 8121 Tác, Ady Endre u. 56.
Trip to Csákvár
In addition to Geszner House featured in the description of the Vértes Nature Park, other sights of Csákvár also deserve a visit. The highlights include the marvellous Esterházy Palace with the surrounding park, the Saint Francis Chapel and the Potter’s House (Fazekas emlékház).
Trip to Csókakő Castle and the sights of Mór
Csókakő Castle is the only fortress in Fejér county of medieval origin. In Mór you can visit the Lamberg Mansion and stroll in its park. Other sights in Mór include the Baroque Capuchin church, the statues of the Blessed Giselle and Saint John of Nepomuk, the “Láncos” (Chain) Mansion, the rows of old wine cellars and press-houses as well as the Wine Museum.
Trip to Martonvásár
If you long for a truly romantic walk, visit the Brunszvik Mansion in Martonvásár. The delightful landscape park has a small lake with large, shady trees on a picturesque island. The mansion houses a Beethoven memorial exhibition, and there is a Nursery School Museum in the park presenting artefacts and toys from the history of kindergartens in Hungary. Besides visiting the exhibition, children can play with some toys from the time of their great-grandparents.
Address: 2462 Martonvásár, Brunszvik u. 2.
Trip to Pákozd
Pákozd’s best-known sights are the 1848 Memorial on Mészeg Hill, the River Don Memorial Chapel, the Pagony Arboretum (for more information see the above section on the Arboretum), the Regional Museum and a fishing exhibition. It is worth seeing the nearby “rocking stones”, geological granite formations unique in Europe. Two other popular places to visit are Lake Bella and Anikó Spring.
Trip to Székesfehérvár
Visit the city of Székesfehérvár, the county seat. This city, where the kings of Hungary used to be crowned, has a wealth of historical sights including the beautiful Baroque centre, the archaeological and fine art collections, and special and valuable public works of art. Visiting Városház Square with the City Hall, the Orb and the Bishop’s Palace, the Garden of Ruins, Saint Stephen’s Basilica, Országzászló Square with the national flag and the floral clock, and the romantic Bory Castle offers an unforgettable experience, just like the varied traditional cultural events.
Trip to the Vál Valley
The Alcsútdoboz Arboretum lies in a picturesque setting, where two streams meet. Here Hungary’s most original landscaped parkland, covering 40 hectares, is to be found. There are exhibitions in the reconstructed chapel and in the Dolls House, and many benches are dotted around the park to rest on. If you are looking for cultural attractions, don’t miss the remains of the Habsburg Mansion including the stables and estate buildings.
Address: 8087 Alcsútdoboz, Kastély 2.
In Vál, it is worth visiting the memorial house of the poet János Vajda, his statue on the main street and the medieval church tower built in the 12th-13th centuries next to the Catholic church.
There is a narrow-gauge railway running through the Vál Valley, which follows the route of the former Bicske-Székesfehérvár railway track and connects the Puskás Academy in Felcsút with the Arboretum in Alcsútdoboz.
Velence Corso and Free Beach
The shopping, entertainment and tourist centre on a 20 hectare site serves as a focal point for the community combining a recreational area with a space for events, a pedestrian street, services and a high quality modern free beach.
Address: 2481 Velence, Tópart utca 47.
Velence Gallery
A fully converted old granary provides a venue for high standard temporary exhibitions and music events. Due to the ingenuity of the designers, the building’s old features have been retained while creating 34o m2 of space for exhibitions and a concert hall on three levels. The Gallery is situated on the area next to the Gárdonyi Memorial House near the Log Castle.
Address: 2484 Agárd, Sigray u. 1.
Vértes Nature Park
The Vértes Hills are one of Hungary’s most beautiful regions with a wide range of natural, cultural and historical attractions. The rugged dolomite hills are home to a variety of rare plant and animal species, and have interesting geological features. The shadoofs, herds of grey cattle, the farm buildings, and the region’s abundant aquatic wildlife evoke the atmosphere of the Alföld plain. A unique journey to the past is offered by tours on 15-20 seater wagons starting from Geszner House in Csákvár. The Nature Park also includes two scenic hikes, the Vidrafű nature trail and the Haraszti Hill nature trail, which have unusual natural features to entice walkers. Geszner House in Csákvár is located in a marvellous setting, and has a natural science exhibition complemented by a film giving a fascinating glimpse into the attractions of nature. Lying on the edge of the Vértes Hills, Bolgártanya offers a variety of activities for groups of children, including straw bale rolling, a puli dog show, rabbit hunting, a pottery workshop and a beekeeping demonstration.
Vörösmarty Cellar
This simple building complex with a reed-thatched roof, which was once connected to a vineyard and owned by the 19th-century poet Mihály Vörösmarty, stands on the corner of Panoráma and Csongor Streets leading to Bence Hill. Born in Kápolnásnyék, Mihály Vörösmarty spent his childhood and the last years of his life here. He wrote many of his poems here and was often inspired by the beauty of the landscape. The spritzer, wine diluted with soda, is a very popular drink in Hungary today and was given its Hungarian name fröccs by Vörösmarty. In the 19th century, this beverage was a novelty and Vörösmarty enthuses over the “pearly beads rising upward in the wine” in his poem “Song of Fót”. The cellar and the fröccs terrace are open to the public periodically. On such occasions, you can enjoy a unique gastronomic experience.
Vörösmarty Memorial House and Laura Csajághy Stage
The exhibition presents the life and career of Hungary’s famous 19th-century poet and the history of the Vörösmarty cult that began almost at the moment of his death through the most important documents related to him.
The exhibition, rearranged for the bicentenary of the poet’s birth, evokes the atmosphere of the Biedermeier period in the 19th century.
The furnishings, furniture and objects in the rooms are similar to those that were present in Vörösmarty’s everyday life. Although few of the pieces displayed belonged originally to the poet, his desk with manuscript versions of his famous poem “Appeal” (Szózat), an inlaid chest of drawers, which he inherited from his family, and a cobalt blue dish decorated with small dots and flowers are on show here.
The memorial house is only accessible on foot or by bike from Vörösmarty Street, which starts in the centre of the village, as the level crossing at the railway line which bisects the street is for pedestrians only.
The Laura Csajághy Stage was named after Vörösmarty’s wife and muse, and is located behind the Vörösmarty Memorial House. The open-air stage is used for theatrical and dance performances and concerts during the summer season.
Address: 2475 Kápolnásnyék, Vörösmarty u. 31.
Water sports equipment hire and wakeboarding
Behind the hotel, about 150 metres away, there is a wakeboard course in the Venice Beach Cable Park for extreme sports fans. Information on hiring other water sports equipment is also available there. Please pay special attention to the storm warnings. In bad weather and high winds, water sports equipment must not be used on open water for your own safety.
Address: 2481 Velence, Strand utca 1.
Wine tasting and tours
Visiting the famous cellars of the Etyek-Buda and Mór wine regions, either independently or as part of an organised tour, combined with sampling local food specialities, promises a mesmerising experience. Guided wine tours are available by prior arrangement. The Military Memorial in Pákozd also has a wine cellar, where a selection of locally produced wines can be tasted. The following wine cellars can be visited for tasting by prior arrangement:
Lics Wine Cellars and Estate
Address: 8096 Pákozd, Csúcsoshegyi út
L. Simon Winery
Address: 2484 Agárd, Bikavölgyi út 2.
Enquire at reception about information leaflets on cultural and other events in the Lake Velence area.




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We reserve the right to change prices.