Security


Health, disease, coronavirus info

What does our hotel do to protect the health of our guests, especially children?

To protect the health of our guests and because of the large number of children, we take extra care of hygiene in the rooms and common areas throughout the year.

During the periods when the country has a high incidence of viral diseases, we put even more emphasis on preventing infections. Although we do our best to keep pathogens outside our hotel walls, the constant turnover of guests and the incubation period for viruses means that there may still be occasional outbreaks of illness on the hotel premises.

If we become aware that a sick guest is staying in the house, we will always proceed as follows:

  • We call the Guest’s attention that for the protection of others, please avoid visiting the common areas, including the wellness area, the restaurant, the Ele Club, the animation programmes, activities and the Play Island.
  • We will immediately start the disinfectant cleaning of rooms and common areas, with particular attention to door handles.
  • Toys in the Play Island, the restaurant play area and Hempergő are constantly disinfected.

What to do if your child falls ill before departure?

Please do not travel with children if you have any symptoms of viral infection in your family. Your deposit will of course not be forfeited, we will let you know how long it can be credited towards a future booking and we will be happy to find another date for your family holiday.

Thank you for your help in making this family holiday an unforgettable experience for the children and their parents who stay with us.

What to do if your child falls ill at the hotel?

If you do become ill during your stay, please do not visit the common areas to protect the health of other guests. Please inform our colleagues at reception, who will be happy to give you information about the paediatrician on duty. Thank you for your cooperation.

Where is the nearest pediatrician or doctor’s office to the hotel?

Pediatrician’s office and medical on-call service is available at the Medical Clinic at Balaton Road 65, which is located about 5 minutes’ drive from the hotel, next to the main road 7. The nearest hospital is the Szent György Hospital in Székesfehérvár.

Can we provide medicines and bandages at reception if needed?

Basic fever and painkillers can be requested at the hotel and spa reception, at your own risk.

However, it’s worth remembering this when packing, and it’s a good idea to bring any medicines you might need during your break.

The nearest pharmacy with long opening hours is located in the Medical Clinic (Velence, Balatoni út 65). For information about pharmacies on duty in the area, please ask at the reception.

At reception we can provide you with a thermometer, bandages and plasters for minor injuries. A fully equipped first aid kit is available at reception and in the wellness area.

Are we prepared for emergencies?

At our family-friendly hotel, we pay special attention to the safety of little ones. Our children’s animators, activity leaders and pool attendants have also completed a special first aid course, where they have learned the most important emergency procedures.

Our colleagues learned about the most common childhood accidents, what to do in case of fever, burns or scalds, when and how to call an ambulance, and what the first steps are until help arrives.

The course also included life-saving techniques, including how to remove a foreign body in the airway of infants and older children, and a focus on lay resuscitation. Our staff also learned three techniques for different ages. They also practised on babies under 1 year old, older children and adult surrogates. They also learned how to use a semi-automatic defibrillator.

Where is there a defibrillator in the hotel?

A semi-automatic defibrillator is permanently available at the reception and at the wellness reception.

Covid-19 informations

Who can stay at the hotel?

Anyone can visit our hotel, no vaccination certificate is required.

Should I wear a mask as a guest?

Vendégeinknek nem kötelező a maszk viselése.

Milyen intézkedéseket vezettünk be a biztonságos pihenés érdekében?

Cleanliness has always been a priority, but now we are disinfecting our common areas more frequently than usual: floors, door handles, counters, touch screens, toys, water blocks. Whatever can be touched, we disinfect.

Hand sanitiser is provided in the communal areas and soap with disinfectant is available in the communal toilets.

Does the spa, the playhouse, and everything else operate?

Yes, all our services are up and running.

What can you do as a guest?

Our staff take all necessary precautions and we ask our guests to act responsibly.

If you are experiencing symptoms of any illness, please postpone your planned visit! We will reschedule your reservation for a later date.

Family-friendly hotel

We are proud that our hotel has been awarded a Gold level Family Friendly rating, as well as five KidsOasis Windswirl ratings.

Full compliance with the criteria set by Hotelstars means that we are able to provide families with a consistently high standard of service, both in terms of facilities and staffing, as well as in terms of our programmes.

Our connecting family rooms and suites offer maximum comfort, so you as parents can have a few minutes for yourselves and each other, for a relaxing break. We provide many in-room baby and child equipment free of charge, and some equipment is available for hire.

Our playhouses cater for the needs of children from a few months to pre-school age, catering for different age groups. Childcare is also available on the Play Island from the age of 3. Our team of animators will make your stay a memorable experience every day of the year. Our two elephants, Ele-Philip and Ele-Fanny, visit the children every day.

Children under 6 years stay free of charge and children between 6 and 14 years stay at reduced rates.
The area around Lake Velence offers plenty to discover for the whole family.

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Wellness hotel

Imagine how the experience elements will refresh you and massage you gently: water mushrooms, water umbrellas, belt showers, neck showers, lying whirlpool beds, seated hydro massage, seated whirlpool bench, foot massage, drifting corridor, bubbles, hot tubs, jacuzzi… You have to try everything here! For the little ones, there’s a baby pool and a children’s pool with playful elements.

The water of our thermal pools is rich in mineral salts, enhances the body’s resistance, has a stimulating and generally strengthening effect.

You can take a dip in our outdoor pools from spring to autumn, depending on the weather, and in the summer you can also swim in the waters of Lake Velence.

To enhance your experience, we offer healing, pampering massages, body treatments and the Day SPA – private wellness area.

Our wellness spa can be visited with a daily pass every day between 9:00 and 19:00.

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Arrival, departure, stay, modification


Reservation

Reservations can be made by phone, e-mail or through our online reservation system. Our hotel will always send you a written confirmation of your reservation.

Check-in

Hotel rooms and wellness and beach facilities are available from 15:00 on the day of arrival. Use of the adventure pool is available prior to check-in at a discounted rate:

  • for adults on weekdays 2 500 HUF, on weekends 3 600 HUF
  • for children on weekdays 1 400 HUF, on weekends 2 200 HUF
  • high season 4 250 HUF for adults, 2 600 HUF for children.

Early check-in - except during high season

Depending on free capacity, early check-in is possible by prior arrangement. The extra charge is 9.000 HUF / room, from 11 am. Our connecting rooms consist of 2 double rooms, so you have to pay 18.000 HUF for them; or you can use only one of the rooms, for an extra charge of 9.000 HUF.

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During your stay


Chip-enabled access control system

Please note that our hotel has a chip-based access control and identification system. To use this system, we provide a chip wristband, which will be put on by our reception staff when you arrive and removed when you leave.

Meals

Prices include half board.

Breakfast time: am 7:00- am 10:30
Dinner time: pm 5:30 – pm 9:00
Half-board breakfast and dinner is served in the Sanse restaurant.
A’la carte lunch is available in our Sanse Restaurant and Chef’s Bistro pm 12 – pm 3:00.

Guests are requested to wear comfortable seasonal clothing during breakfast and dinner.

Food allergies

Lactose-free, gluten-free and vegetarian meals are available on request, so as not to interfere with your family’s relaxation.

If possible, please let us know in advance – even at the time of booking – but our waiters and chefs are also happy to help with both breakfasts and dinners.

Food for children

Look out for the children’s corner at the breakfast and evening buffet meals, or contact our colleagues!
Our menu in the Chef’s Bistro offers an a’ la carte children’s menu for our younger guests.

Parking

There is an outdoor car park in front of the hotel, which costs 1.500 HUF/car/night.

Security

The hotel and spa area (public areas, courtyard, parking, etc…) is monitored by a camera system to guarantee you complete security.

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Payment terms


Accepted means of payment

  • Bank card (Mastercard, Maestro, Visa).
  • Széchenyi Pihenőkártyák: personal K&H, MKB, or OTP SZÉP card – all pockets, for all three cards.

Cash payment is not possible!

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Check-out


Hotel rooms and wellness and beach facilities are available until 11:00 on check-out day.
We offer the use of the adventure bath at a discounted price after check-out, which costs

for adults on weekdays 2 500 HUF, on weekends 3 600 HUF

for children on weekdays 1 400 HUF, on weekends 2 200 HUF

4 250 HUF for adults, 2 600 HUF for children.

Late check-out - except during high season

On the day of your departure you have the possibility to use your room until 15:00 for an extra charge of 9.000 HUF/room. Please contact our reservations or reception staff as soon as possible. Late check-out is depending on free capacity.

Our connecting rooms consist of 2 double rooms, so you have to pay 18.000 HUF for them; or you can use only one of the rooms, for an extra charge of 9.000 HUF.

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Other Information


Pets

Pets are not allowed. Thank you for your understanding and cooperation!

Bicycle rental

No need to worry about transporting your bike, just leave it at home!  You can hire Bianchi bikes from our hotel and Capriolo bikes for your child. Due to the quantity limit, please let us know in advance to make sure there are enough bikes available for you! We also provide child seats and helmets for the little ones.

Packaging

For the peace of mind of parents and the comfort and safety of our youngest guests, we provide the following baby- and child-friendly equipment free of charge:

  • travel cot
  • wooden baby cot
  • baby tub
  • baby bath stand
  • cot bedding
  • potty
  • diaper bin
  • toilet seat
  • step
  • bicycle seat
  • anti-slip bath and bathtub
  • bottle warmer
  • digital thermometer
  • blind plug
  • nasal aspirator
  • night light
  • high chair
  • fall prevention

These tools are available in limited quantities. Cutlery and plates are available on request, also in limited quantities.

Equipment can be requested or purchased for a fee:

  • sports stroller,
  • twin stroller,
  • horizontal pushchair
  • baby monitor
  • baby carrier.

Panty liners and butt wipes are available in the boutique on the ground floor of the spa.

Adults don’t have to worry if they accidentally leave toothpaste, shampoo or slippers at home, we provide them at the hotel, but they can also buy them in the shops of the Velence Korzó, a few hundred metres away.

Parking

There is an outdoor car park in front of the hotel, which costs 1.500 HUF/car/night.

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