From March 2019 beach towels and sauna towels will be provided based on a card system as follows:
- Hotel guests will receive towel cards from Reception when they check in:
- cards for beach towels matching the number of people appearing in the booking and
- cards for sauna towels matching the number of people over the age of 14 appearing in the booking.
Please check the number of cards upon receipt.
Complaints made after leaving Reception cannot be accepted.
- The towels and sauna towels are handed out only at SPA Reception, in the building of the adventure pool. Staff will give 1 towel for each towel card and 1 sauna towel for each sauna towel card.
The cards must be handed over to staff.
- During your stay you can change your towels and sauna towels at SPA Reception as many times as you need to.
Before checking out, please return the towels and sauna towels, in exchange for which you will receive the cards again.
Please note that you can do this only at SPA Reception, in the building of the adventure pool.
When you check out, the cards have to be handed over to staff at the hotel reception.
- The price of 1 beach towel is HUF 2,000, and that of 1 sauna towel is HUF 1,000.
- The value of the cards handed over when you check in will be charged to your room bill. (For example, on the arrival of 2 adults, the value of 2 beach towel cards and 2 sauna towel cards, that is a total of HUF 6,000 will be charged.)
- When you check out, the value corresponding to the cards returned will be credited to your bill. (Remaining with the above example, if you return all 4 cards, the HUF 6,000 charged will be deleted. If, for example, you are unable to return the cards for the sauna towels, only the price of the beach towels will be deducted but the price of the sauna towels, HUF 2,000, will have to be paid.)
- Please note that our hotel cannot accept any liability for lost cards, beach towels or sauna towels.
- please note as well that beach towels or sauna towels may not be handed in or out at the hotel reception for reasons of hygiene. This is only possible at SPA Reception.
- We cannot accept statements that cards, beach towels or sauna towels were left in the room when guests check out. If you cannot return the cards you received when checking in, the charged amounts will have to be paid.
Thank you for your understanding.